One of the coolest things about building something like Supersimple is that we get to use Supersimple to build Supersimple.
Unfiltered, here are 3 things I used Supersimple for in the last few days:
Ahead of a check-in call with a new customer, I went to check up on:
a) how they'd been using us so far,
b) whether they might have run into any issues, and
c) whether a specific important person on their team had been invited yet (the answer was yes!).
I felt annoyed with how our natural language AI's text input UX made typing out longer questions feel awkward. So, I looked up how long users' actual questions tend to be.
In less than a minute, I had my answer and I confirmed it wasn't just a "me problem".
I rarely code these days, but this made me open a Friday night pull request. It feels so much better now.
We use Supersimple's Alerts to get notified whenever certain signups or onboarding actions occur.
After seeing an interesting one on Slack, I clicked the link to open their Account Detail View up inside Supersimple, to decide whether/how I should follow up with them.
Being able to dogfood our own product is a major driver for improvements to the entire platform. Customers will complain about the most painful things, but those smaller things really add up – and being able to feel those firsthand is super duper useful.
It's super simple. Supersimple.
